I have been wanting to delivery professional training for quite some time. I was therefore really excited when I was asked by NPM to deliver some Project Management training for them. As part of brushing up on PMI Project Management Body of Knowledge (PMBOK), I have started to update and add additional content to the original “PMBOK Abbreviated” series I had started almost two years ago. I am currently engaged in a six-week training session for CAPM certification at BCIT. As I deliver each session, I will aim to update the series I had originally started. So keep an eye out for additional content @ PMBOK Abbreviated.
Category Archives: Standards & Best Practices
ITIL is a framework that provides a set of best practices to help you manage your IT services. In today’s day and age of e-commerce, SaaS and mobile driven consumption of products and services, you cannot avoid relying on IT services to support your business and operations.
- Customer-facing service
- Supporting service
These services can comprise of both business support and technical services. All business and technical services that are Customer-facing and Supporting comprise of your Services Catalogue.
At DiOss Technologies we can help you define, manage and optimize all business and technical services that can either be Customer-facing services or Supporting services.
Many Fortune 500 companies, including SMEs & SMBs, have an impression that ITIL is too complex & expensive to implement and to align with their business. At DiOssTech we are changing just that – now!
We believe every company has the right to discover that ITIL in reality is not complex and expensive at all. It is rather, actually, quite simple and considerably cost effective and every company has the right reap its benefits.
Why is ITIL perceived to be complex when in fact is not?
ITIL is a comprehensive library and it includes extensive processes, tools and artifacts that cover the entire life-cycle of a service solution. But do you need to implement it all to run successful IT business? No! Focus on what you and your staff can comprehend and identify as a need. Forget about the rest for now.
ITIL provides you with a toolbox to build your entire car; but you only need a few tools to change a flat.
How is ITIL inexpensive to implement?
This may sound incredibly simple, for the reason that it actually is. Successful and inexpensive ITIL implementation can be achieved with lean deployment and a pragmatic approach. Implement ONLY what you need. Address the key pain points, take advantage of the low hanging fruits that takes 20% of your effort but solves 80% of your IT service pains.
At DiOssTech, we have learned that by aligning our customers’ needs with a focussed execution upfront to address most critical IT Service Management (ITSM) improvement goals, we can make our ITIL deployments very inexpensive and extremely effective.
We employ a scaled approach to our ITIL implementations to initially focus on our customers’ core pain points with ITSM. In other words, we only deploy the features our customers really need to run their IT business. This helps us reduce our customers’ implementation costs, employee distractions and time to launch, while maximizing the value and benefits they gain from their ITIL implementation.
How ITIL helps you in the long-term?
We have created a support structure to address our customers’ needs on an ongoing base. As part of our ITIL implementation, we believe in providing our customers with tools and artifacts to help monitor and assess their ITSM needs.
Our engagement with our customers is tow-folded. We believe in delivering immediate solutions required to address our customers’ core needs and also providing long-term ITSM support and ongoing evolution as part of Continual Service Improvement.
We will however expand your ITIL footprint only if you really need to do so. Don’t be surprised if we say: NO YOU DON’T, NOT YET, FINE TUNE WHAT YOU ALREADY HAVE.
In which areas does ITIL save you money?
This really depends on the business and service areas you are looking to target and what key pain points you are looking to ITIL to address. DiOssTech’s lean deployment and pragmatic implementation approach will save you money for any business area that you decide to target.
Some direct costs savings can come through:
- Reduced incident and problem handling
- Controlled services change & release management
- Increased staff productivity
- Increased process and operations efficiency
Some indirect costs savings can come through:
- Reduced need for peer support
- Increased structure to promote standardization
- Increased knowledge sharing with customers and staff
- Clearer governance and executive direction
- A self-sustained Continual Services Improvement structure
You should connect with us if:
- You are interested in implementing ITIL but don’t know how to get started
- You don’t know what you need and IT services completely baffle you
- You are simply looking for more information on ITIL
- You have a very specific ITSM challenge that you want us to address
The purpose of this series of posts is to provide an abbreviation of the PMBOK and to serve as a reference library to standardized project management tools and processes. You can find all the series of posts on the DiOssTech website.
This is our way of evangelising ITIL. We firmly believe in the set of best practices and the framework that ITIL offers to design, develop, deliver and improve IT services that are focussed towards providing value to consuming customers and businesses.
We see many enterprises continue to struggle and falter in providing IT services that are meaningful and truly add value…